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- TAX FREE - English
What is TAX FREE and how does it work?
TAX FREE allows a retail customer (individual) to receive a VAT refund for goods exported abroad. It applies only to online shopping (also with free pickup at the store) for a minimum amount of 200 PLN.
How to get a tax refund?
1. Place an order in our online store.
2. Contact us by e-mail: firstname.lastname@example.org and please provide the following informations:
- order numer which the TAX FREE applies to,
- your name and surname,
- birth date,
- passport number and series, also country of passport issue,
- information whether you want to receive a refund in cash or by bank transfer:
* in cash – you can pick up the money in one of our showrooms,
* bank transfer – provide your bank account number (IBAN) for refund.
How does TAX FREE work in practice?
1. You make a purchase in a point of sale marked with TAX FREE logo and declare you want to benefit from TAX FREE. You pay the invoice/receipt in gross amount (including VAT).
2. You declare the form of tax refund: cash or non-cash and choose the form of the document: electronic or printed (PDF).
3. Your purchase receipt goes to the TAX FREE database (to the border).
4. When taking purchased goods out of the country you are obliged to:
- show the customs officers TAX FREE documents (on the device or printed),
- present the exported goods on request.
5. An electronic confirmation of export will be generated from the TAX FREE system, and upon request you will receive "POLSKA-CŁO" stamp on printed receipt.
How and when will you receive the refund?
1. You will receive a tax refund via bank transfer after confirming in the TAX FREE system that purchased goods left the territory of Poland (this is in the case of non-cash refund),
2. if the refund is to be cash, we will make the refund when you appear at our showroom (after confirming in the TAX FREE system).
Important! Bringing the signed/stamped document you can see below with you will speed up verification and refund.
You may find more information about TAX FREE at official government brochure TAX_FREE_leaflet_internet.pdf (granica.gov.pl) available in several languages (including Ukrainian and Russian).